GACA holds a workshop to improve passengers experience at Saudi airports

September 16, 2021

The General Authority of Civil Aviation (GACA), represented by the General Administration of Quality and Passenger Protection, held a periodic workshop on improving passengers experience at Saudi airports. The workshop was held at Prince Mohammed bin Abdulaziz International Airport in Madinah.


The workshop aimed to share GACA’s orientations in improving the passengers experience, exchanging experiences between all parties, and unifying efforts to reach a common goal. The aim is to improve passengers experience at the Kingdom's airports.


The workshop discussed the comprehensive evaluation program for the quality of airport services, performance standards and indicators, and the impact of the Coronavirus pandemic on waiting times for the passenger experience and the number of passengers. This in addition to discussing passenger complaints against operators, national carriers and airports, and ways to improve them.


Meanwhile, the workshop addressed the most prominent challenges facing travelers with disabilities and those with limited mobility, which contributes to addressing the shortcomings in travel procedures for persons with disabilities and improving their experience at all stages of travel.


The workshop was attended by a number of representatives of national carriers, the Saudi Ground Services Company, in addition to representatives from the employees of King Abdulaziz International Airport in Jeddah, King Khalid International Airport in Riyadh, King Fahd International Airport in Dammam, and Prince Mohammed bin Abdulaziz International Airport in Madinah.

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