News

The General Authority of Civil Aviation (GACA) has won two gold awards for “Best Government Contact Center” and “Best Customer Service” worldwide during its participation in the annual Contact Center World Conference held in Greece.

 This international recognition highlights GACA's commitment to enhancing the passenger experience by streamlining complaint procedures and ensuring transparency in their handling, in line with the Passenger Rights Protection Regulations. It also underscores the authority’s efforts to raise awareness of passenger rights, provide multiple communication channels for beneficiaries, and ensure easy access to compensation as stipulated in the regulations.

 General Manager of Beneficiary Care at GACA Eng. Faisal Alhobayb affirmed that the authority remains dedicated to delivering top-quality services to passengers and beneficiaries in accordance with the highest international standards. He emphasized that GACA continuously works to enhance communication with beneficiaries by diversifying and expanding its 24/7 communication channels and by employing advanced technologies to monitor operational performance, analyze feedback, and ensure the quality and efficiency of all services provided.