News

As pilgrims depart Makkah, the General Authority of Civil Aviation (GACA) continues its specialized inspection and control efforts, diligently monitoring the quality of services provided by airports, carriers, and other service providers. This dedicated team aims to ensure outstanding experiences and enhance pilgrim satisfaction.

Leveraging its regulatory and supervisory role, GACA conducts round-the-clock inspection tours at airports, which serve as the first impression for pilgrims. These tours ensure the application of the highest standards and the availability of high-quality facilities and services, significantly contributing to pilgrims' comfort and addressing any challenges they may encounter.

GACA's oversight involves four key phases: inspecting airport readiness for both arrival and departure; analyzing 31 performance indicators in real-time to measure wait times and satisfaction, then sharing observations with relevant authorities for immediate corrective action; preparing a post-season report detailing challenges, improvement opportunities, and lessons learned; and collaborating with airports to develop action plans for future seasons based on observations.

Throughout all phases year-round, GACA addresses passenger complaints, suggestions, and inquiries, while also educating them on their rights and responsibilities via official communication channels.