Complaints & Suggestions
Laws & RegulationsGACA issues a performance report of domestic and international airports
March 16, 2022
The General Authority of Civil Aviation (GACA) issued today its monthly report on the performance of the Kingdom’s international and domestic airports, for the month of February 2022. The report was based on fourteen basic performance criteria, and it comes in the implementation of the strategic directions aimed at improving services provided to passengers, raising the level of service, and improve the passenger experience at the Kingdom’s airports.
Prince Mohammed bin Abdulaziz International Airport, Al-Ula International Airport, and Turaif Airport were ranked first in the report.
GACA followed the principle of transparency towards evaluating the performance of the sector, which is divided into three categories, starting with the category of international airports, in which the number of passengers exceeds 6 million passengers annually, in which Prince Mohammed bin Abdulaziz International Airport in Madinah came in first with a commitment rate of 82%, while King Abdulaziz International Airport in Jeddah came in second with a commitment rate of 73%. Meanwhile, King Khalid International Airport in Riyadh came in third with a commitment rate of 73%, while King Fahd International Airport in Dammam placed fourth with a commitment rate of 64%.
In the second category of international airports with less than 6 million passengers annually, Al-Ula Airport ranked first with a commitment rate of 100%, outperforming competing airports in the total average waiting times for the departing and arriving flights.
As for the third category for domestic airports, Turaif Airport ranked first, achieving a score of 100%, outperforming all competing airports in the total average waiting times for the departing and arriving flights.
In evaluating the performance of airports, GACA relies on fourteen basic criteria to measure performance, most notably the waiting times for passengers to finish travel procedures, the time spent by passengers in front of baggage claim area and in front passports and customs areas. This in addition to criteria related to people with disabilities, and several other criteria in accordance to best international practices.
Related Images